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Communications Assistant
Moorhead, MN
Oct 2016 - Present (8 years 1 month)
Triumph Lutheran Brethren Church is centered on scripture and therefore, the gospel. They preach the core tenants of the faith in that we are sinners who are saved by grace alone, through faith alone, by Christ alone. Triumph has two campus' - one in Moorhead, MN and the other located in West Fargo, ND.
Roles & Responsibilities:
• Work with pastors, staff and ministry leaders to help design and finalize advertisements, series branding, web design, and public relations items
• Manage all areas of bulletin creation and printing process
• Assist with any administrative functions as necessary, including printing/stuffing bulletins, canvassing cards, and other mailings
• Serve as the social media manager and marketer of the website
• Acquire bids from print vendors and see the projects are completed on-time
• Develop future, long-term planning of communication strategies and procedures
• Answer phones, triage communication and help with day-to-day office work
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Special Projects Coordinator
Minneapolis, MN
Jan 2004 - Present (20 years 10 months)
City Vision’s purpose is to mobilize the church by identifying ethnic, religious, and cultural trends in the Twin Cities area. By utilizing this information, the church is better prepared to handle the needs of it’s surrounding community.
In gathering all of this information, it is my task to present the findings in such a way to appeal to the general church. I am responsible to provide Rev. Dr. John A. Mayer with a wide variety of media including photography of downtown Minneapolis/St. Paul, PowerPoint presentations, and images/designs for print and DVD use.
Roles and Responsibilities:
• In 2005, Religion Information Resources became City Vision. With a new title and focused goal, new identities were needed for each of its centers. Logos, stationery, brochures, and various other marketing pieces were also needed.
• Laid out and designed several 200+ page reports containing graphs, charts, highlights, and commentary highlighting the state of the church in the Minneapolis/St. Paul area. Along with the report, we offer a CD with all of the research findings to be utilized in PowerPoint presentations.
• Attended meetings with CEO and architect to design and layout future office space.
• Created and sent promotional emails using the "Madmimi" software.
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Customer Service Specialist
Fargo, ND
Sep 2014 - Oct 2016 (2 years 1 month)
Shortprinter is a growing print shop specializing in quick production. In fact, most print jobs are completed in 24 hours. Printing includes both digital and offset presses and large format. Projects include: Brochures, cards, envelopes, are but a few of services we produce.
Roles and Responsibilities:
• Receive all questions and concerns from customers. Provide solutions to problems.
• Receive, sort and prepare a checklist for all customer materials.
• Generate quotes and break out fixed and variable costs using EFI's PrintSmith Vision software. Review and edit quotes to ensure accuracy.
• Ensure customer supplied components are available on time to meet assembly schedule.
• Serve as a back-up to other CSRs.
• Check samples to ensure accurate final product. Request any necessary changes.
• Send proofs to customers and receive them upon return.
• Maintain or increase sales revenues for assigned accounts by providing and ensuring exceptional service.
• Provide samples to customers.
• Complete and maintain all required paperwork, records, documents, etc.
• Process payments and send invoices.
• Prepress artwork to ensure it is print ready.
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Freelance Graphic Designer
Golden Valley, MN
Oct 2010 - Nov 2014 (4 years 1 month)
Strategic Team-Makers, Inc. [STM] is a consulting firm committed to building strong interpersonal relationships resulting in high-performance teams and strong effective leaders. Founded in 1985, STM has served hundreds of companies and organizations both domestically and internationally. STM is a recognized leader in providing assessment processes predicting the best fit for a position.
Roles and Responsibilities:
• Met with the CEO and Vice President of Operations to concept and develop graphics for their main report.
• Made sure deadlines were met by working through the night and holidays.
• Worked with their programmer to design a soon to be launched website.
• Currently teaching myself HTML 5/CSS 3 and will soon be updating their current website.
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Freelance Graphic Designer
Minneapolis, MN
May 2009 - Jun 2014 (5 years 1 month)
City Life Center is strategically located in the heart of the Phillips Neighborhood in Minneapolis. The Center is a place where low-income women and mother’s can find hope. Among the classes offered are: Basic English, Money Management, and a Gospel presentation. Products offered include: Diapers, blankets, hygiene products, and the occasional meal.
City Life Center is not a “hand-out” organization. The women meet with other women and establish an ongoing relationship which results in friendship and trust. As a result, the women become better prepared to the hardships of everyday life.
Roles and Responsibilities:
• Maintained and improved brand consistency via newsletters, business cards, brochures, and stationery.
• Responsible for handling multiple projects, establishing a priority, and completing them with a quick turnaround time.
• Requested print estimates and submitted the final piece for printing.
• Communicated with the CEO of the recently established branch located in Sweden on several occasions to develop their brand identity. This included submitting several logo designs and modifying the logo per their request.
• Created a brochure which was displayed at the United Nations in New York.
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Freelance Graphic Designer
Lemon Grass Kitchen
Aug 2006 - Feb 2013 (6 years 6 months)
In 1997, Chef Tri Dey moved from Indonesia to the Minneapolis/St. Paul area of Minnesota. Soon after, she found out how much everyone enjoyed her Indonesian and Asian cooking specialties. She began teaching cooking classes to the public and in 1999 she launched Lemon Grass Kitchen which now serves a variety of clients.
Over the years, I have updated the Lemon Grass Kitchen logo, taken photos of her food, created labels for sauces, and laid out an interior of a potential restaurant. As a bonus, I get to sample many of her culinary pieces.
Roles and Responsibilities:
• 2006 brought Lemon Grass Kitchen a fresh, updated look. A new logo and letterhead design was just the start for this up and coming organization.
• Worked with Lemon Grass Kitchen to create the advertising design on the catering van. Menu boards (which included photoshoots) were also needed in the promotion of the “World Food Tours”.
• Designed food labels for potential future condiments. The brand was titled "Go Mango" (which required a logo design) and the condiments included salsa, coleslaw, and dressing.
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Art Director/IT Administrator
STEM Int'l
Jun 2003 - Dec 2008 (5 years 6 months)
STEM Int’l is a short-term mission sending entity. It’s home base was located in Burnsville, Minnesota but it sent short-term missionary’s to long-term missionary’s stationed across the globe.
Hired to gear marketing pieces and publications towards a younger audience while being careful not to alienate the older crowd. STEM Int’l has sent short-term mission teams for over 25 years and their manuals, brochures, even T-shirts showed their age. Since 2003, we have overhauled nearly every aspect of STEM’s look in order to appeal to its target audience.
Roles and Responsibilities:
• Mission Maker Magazine was an annual, 100 page, four color publication with a circulation of 135,000–150,000. Its purpose has been to provide both long and short-term missionaries with articles, publications, and directory indexes of mission sending agencies. Mission Maker has generated thousands of dollars in publication sales as well as 50% repeat advertisers.
• The Sending Partner Training Manual was an in-depth, yet user friendly training manual for short-term mission leaders. It has been sought after by church leaders who want to send their own missions teams. The rights to duplicate the manual were purchased by an organization in Australia to convert the manual to their A4 size paper and distributed.
• In helping to keep STEM’s website current and user friendly, new online pages as well as current images and text are needed. Troubleshooting over the phone with STEM’s office in Bemidji, MN is also an occasional occurrence.
• Worked alongside PAREO Technology Solutions in the setup and implementation of a Mac OS Tiger Server. Received on-the-job training regarding the maintenance of the server along with setting up a backup schedule of employees files.
• Responsible for the day to day operation of employees computers. Program installations, email maintenance, software updates, and the troubleshooting of various computer issues.
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Graphic Designer
Alan Furst, Inc.
Mar 2000 - Apr 2003 (3 years 1 month)
AFI was a small business that utilized its size to provide one on one customer service for over 10 years. Alan Furst’s clients consisted of Northwestern College, Word of Life, American Bible Society, Group Publishing, STEM Int’l, and GMAC. I was able to further my skills in dealing with clients and seeing projects from concept to completion.
Roles and Responsibilities:
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Book Covers: Worked with art director to brainstorm and create sketches of ideas to present to client. Once accepted, I created a series of book covers geared towards youth.
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”Tune-In” Magazine: A four color, quarterly publication for the Northwestern College Radio Network. Past issues contained interviews with Christian artists such as Michael W. Smith, Fernando Ortega, and Chris Rice. Each radio station belonging to Northwestern’s network would have their own program schedule, which would have to be designed.
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Sign Designer
Indigo Signworks
Jun 1999 - Dec 1999 (6 months)
Indigo Signworks is a sign company that prides itself on satisfying the image and identity needs of our customers by delivering high quality sign products and exceptional customer service.
Roles and Responsibilities:
• Created logos to be created into signage using CorelDraw.
• Measured buildings, vehicles, and materials for future signs. Designed and laid out signage based upon the measurements.
• Printed designs using a plotter and applied them to the object.