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Reception Supervisor
The Lygon Arms
Oct 2019 - Present (5 years 2 months)
Offering a friendly but professional ethos to match one of the most historic hotels in the cotswolds. Being front of house means you’re the central hub for guests and locals to help with any questions or quieries they have. Local knowledge of Broadway and surrounding villages is a must, in order to help guests to fulfil their stay. Answering telephone calls and working with several different computer programmes such as Opera and ResDiary.
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Receptionist
Ettington Chase
Mar 2019 - Oct 2019 (7 months)
Providing a friendly and approachable service as front of house, checking in guests and conferences ensuring they have the best stay possible. Answering any queries or concerns a guest may have and making them priority. Making reservations as well as taking phone calls and emails all whilst providing the best service using technology and in person.
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Care Assistant
Briarlea Care Home
May 2017 - Mar 2019 (1 year 10 months)
Supporting residents in a homely environment, offering assistance with their every day needs. Working as a close-knit team striving to offer the best service. Trained in several different aspects of the mental health act as well as compulsory training booklets and courses to ensure each member of staff is fully competent of looking after the residents and the home. Achieving a Merit in a level 3 Lead Adult Care Worker diploma.