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Production Specialist
ERGOASIA
Jul 2012 - Present (12 years 5 months)
- Liaise with client or client preferred design/creative agencies to obtain detail print brief and/or retail display specifications
- Complying with Ergo Asia systems and process standards:
- Identify the most appropriate contractors for the job, based on a balance of competitiveness, quality and service.
- Manage supplier performance against agreed SLA’s and a range of complex KPI’s to ensure the objectives of the division are met
- Adopt, implement and improve quality control processes to drive performance and compliance with the standards expected across multiple brands and regions
- Ensure the supply chain process results in improved customer satisfaction and ensure sufficient measurement exists for subsequent use across the business
- Manage retail display quality and service for the specific jobs handled
- Ensure project stakeholders are regularly informed of project status via daily and weekly emailed updates
- Co-ordinate sampling and tooling if required for new or complex retail displays and Display Procurement – Tactical
- Make recommendations about alternate retail display specifications that deliver either a cost, quality or timeliness benefit to the client
- Make design recommendations regarding specs if it will deliver a cost or quality benefit to the client
- Source and deliver innovative retail display ideas
- Collaborate with Account Directors and Panel Manager to develop the most appropriate supply structure – including local vs offshore supply
- Assess display specification needs of the account
- Provide advice on display design and specification development
- Develop retail display specification templates that can be loaded into Noosh
- Understand and generally support account objectives
- Develop credible and trust-based relationships with all key stakeholders
- Manage key stakeholders to ensure specified service levels are met
- Rapidly elevate account issues to Account Director
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Visual Merchandising Manager
METRO
Jun 2007 - Jun 2012 (5 years)
Initiative creative concepts for merchandising products categories by season for in store and window presentation
Develop directives and design for the creative concepts and window display
Supervise implementation of seasonal themes (show windows, in-store display, marketing events)
Monitor store standards for effectiveness and efficiency
Write and define precise guidelines to arrange merchandise on the sales floor, to optimize visual aesthetics and commercial sales density needs
Contribute to the profitability of the store through merchandising, replenishment and inventory control effort
Ensure that housekeeping and excellent customer service are adhered to at all times
Involvement in new store openings
Prepare and source cost effective suppliers to ensure cost effective implementation of the designs and props
Critical path management to ensure that materials and props are delivered to the site on time
Communicate with regional visual staff to insure global consistency
Assure adherence to deadlines to the global calendar for seasonal directives. Develop additional directives for other product categories within the store
Develop concepts and rigging of showrooms and alternate venues for all market weeks, presentations and special events. Arrange with Special Events group and Public Relations
Coordinate with Fashion Office for product image. Coordinate with CRK for current advertising image direction
Coordinate with Store Designer and project management to insure a smooth flow of information. Review process for distribution logistics
Annually update the Visual Merchandising manual for changes in latest concepts for presentation of products and fixtures
Develop and institute training modules for visual coordinators and store sales staff
Liaise between design, merchandising, marketing and sales to ensure a consistent look
Work closely with buyers
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Creative Director Assistant
Louis Vuitton Malletier
Dec 2002 - Apr 2004 (1 year 4 months)
Objectives Make a concept and manage a team of 6 (six) people to interpret and guarantee that the idea of the creative director is applied in LV boutique around Paris and that the deadline is accomplished
Responsible for representing the Creative Director within one or more projects, from point of assignment through to handover into final application
Implement and assist the stores on the outside and inside visual merchandising, for local markets in France region
Directly in charge of visual merchandising for France market
Coordinate and conduct training sessions on visual merchandising and product packaging guidelines throughout France
Conduct store visits and work with the Regional Marketing & Communications team and retail operations Supervise implementation of seasonal themes (show windows, in-store display, marketing events)
Work closely with the VM department in All Europe for the implementation of the seasonal décor and the needs for Change In charge of production arrangement and shipment of each country on window display, in-store props, duratrans, fixtures, etc.