Andreas Orfeas Makos

Service / Strategic Development, Business Process Management, Business Digital Transformation, and Change Management for decarbonization and sustainability in the energy sector, with a strong focus on the Low Carbon Fuels domain at the Shell Agile Hub.

The Shell Agile Hub is a capability that leverages design, lean innovation methodology, and technology for delivering energy strategies, products, and services. The wide portfolio of projects enables Shell’s transition towards a decarbonized and sustainable future.

- Worked as a Service Designer in the Project & Process Unit, conducted design research and business analysis, facilitated user interviews and workshops, and generated various artifacts such as Service Blueprints, Journey Maps, Prototypes, Audits, and more.
- Redesigned a portfolio analysis tool into a market intelligence and insights generation decision support system, and a smart assistant concept to transform communications into an omnichannel.
- Propounded new vision and strategy to stakeholders, generated requirements and user stories and, as Product Owner, worked closely with the development teams during sprints.

- Worked directly with the start-up’s co-founders to define the overall product strategy.
- Conducted studies on existing products of other competitors’ business models, and user research, in order to establish a UX competitive advantage with innovative experience and user-engaging design solutions.
- Built a product map for the system and high-level wireframes and information architecture for all connected apps.

As the Product UX Manager, my goal is to lead and manage innovation to create new experiences for life in smart homes.

Working on a complex Digital Asset Management system that despite being fully customizable for different clients in terms of functionality, completely lacked usability, my main goal was to establish a foundation for user experience, with proper user research, clear and simplified user flows and user-story-oriented solutions.

Worked on implementing UX strategy on different sub-products of a major ERP system used by thousands of users, using agile methodology.

- Conducted user interviews and utilised different design practices to support product teams to understand user journeys and needs.
- Managed a team of designers throughout the whole design process for every important project: from strategy to analysis, user testing, solution design to change management.
- Worked on enhancing overall UX and redesigning a travel & event product for the group, that converted a huge group of users to switch to using the new product and eliminated the need of using external competitive services.

As a Service Design and Product Design contractor I worked on various projects, including:

- Strategy and User Experience for Finance & Blockchain Products.
- Service Design and Strategy for Fintech & Banking Services.
- Interaction & Product Design for Healthcare Products.
- Commercial Industrial Products
- E-commerce Products.
- Branding & Strategy.

Digital product design, mobile app design, web design.

Worked on the R&D Lab of BIC first as an Intern (2013) on Prototyping and 3D Printing, Production Methods and Quality, User Testing and Research Analysis, and later as a Junior Industrial Designer (2014) on Industrial Design Engineering & Conceptual Visualization.
- Developing new product ideas, from Vision, Research, Detailed Design, 3D Modeling and 3D Printed Prototypes, to Aesthetics and Packaging.
- Generation of Product Concepts for everyday-use products based on Focus Group findings.
- Researching the Ergonomics and User Experience of products by exploring and creating different Prototypes to use in User Testings.