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Andrew Maloney
Austin, TX
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About
I stand in the present, with one eye on the past and one on the future.
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Education
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Bachelors Degree Studio ArtThe College of Wooster2005 - 2009Big Brother Big Sister Program (2006-2007), Freelance Graphic Designer for Campus organizations (2005-2009), Wooster Mens Ultimate Frisbee Club (2006-2009)
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McDowell2001 - 2005Hall of Flame Award for Community Service (2005), President of the Animation Club (2005), Vice President of Key Club (2004-2005), Junior Varsity Soccer (2001-2003)
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Experience
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AppleCare Partner Relations Support EngineerAppleSep 2014 - Present (10 years 2 months)I maintain procedural content and training for AppleCare advisors that support iTunes content providers, specifically film, television, and iAd providers & developers.
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Procedure Developer [rotation]AppleJun 2014 - Sep 2014 (3 months)- Collaborate with business stakeholders to craft internal processes.
- Provide procedure documents for AOS representative up-skilling.
- Coordinate multiple projects and identify business impacts.
- Work with team to constantly improve content and user experience. -
Apple Specialist / Mac ExpertApple Inc.Sep 2011 - Aug 2014 (2 years 11 months)- Recommended personalized Apple solutions based on customer queries.
- Provided solutions to Apple users with technical challenges.
- Ensured a seamless, positive customer experience.
- Top performer, three-time monthly metrics contest winner. -
Communications Specialist [rotation]Apple Online StoreJan 2013 - Jan 2014 (1 year)- Supported technical writing requests for the Apple Online Store.
- Managed revision and localization of customer-facing chat content.
- Created instructional guide for video content creation.
- Supported urgent business requests in an efficient and professional manner.
- Addressed user feedback, provided root cause analysis, and identified trends. -
Income Maintenance CaseworkerPennsylvania Department of Public Welfare, Erie County Assistance OfficeMar 2010 - Aug 2011 (1 year 5 months)- Interpreted and communicated complex policies and procedures to clients.
- Analyzed +200 cases monthly to assess welfare benefit eligibility.
- Conducted data exchange analysis and comprehensive data entry.
- Composed extensive case notes and documentation. -
StaffKeewaydin CampJun 2009 - Sep 2009 (3 months)- Provided leadership for boys, ages 10-12
- Facilitated outdoor recreation and learning
- Embarked on three backpacking trips to Mt. Jefferson in N.H., a portion of the Long Trail, and the Adirondacks
- Helped tear down and weatherize the camp for the winter -
Writer, Illustrator, Cartoonist, EditorThe College of WoosterSep 2005 - May 2009 (3 years 8 months)- Produced and proofread articles
- Acted as Photography Editor and handled all graphical matters in the publication
- Regular political cartoonist and illustrator -
Lab TechnicianThe College of WoosterSep 2008 - Apr 2009 (7 months)- Helped initiate pilot maintenance program for the college’s Informational Technology Department
- Organized a schedule of available maintenance times for two other co-workers
- Performed regular maintenance on lab technology across campus -
Graphic Designer and Screen printerFreelance workMar 2008 - Mar 2009 (1 year)- Provided a screen-printing business for on-campus groups that sought merchandise
- Consulted three student organizations, created designs, and screen printed over 250 t-shirts by hand
- Oversaw all purchasing, budgeting and distribution aspects -
Rock Climbing/Arts and Crafts InstructorGold Arrow CampJun 2007 - Sep 2008 (1 year 3 months)- Provided leadership for boys and girls ages 10-12
- Acted as a rock climbing instructor, facilitated team building and climbing instruction
- Also acted as an arts and crafts teacher, created lesson plans and taught craft projects to 150 children, ages 6-18 -
Digital Imaging TechnicianThe College of WoosterSep 2006 - Jan 2007 (4 months)- Scanned and filed school records
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Skills
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Elsewhere on the Web
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On Coroflot@andrewmaloney, member since 2011
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Followers 2
