Alyssa Taylor

Embassy Suites by Hilton Charity Event ∙ T-Shirt Design 2013 Charity Event ∙ Poster Design 2013 Homewood Suites by Hilton Evening Reception Promotion 2013 Advertisement Promoting Graduation ∙ University of Delaware 2013 House of the Week ∙ Coupon Design ∙ Poster Design 2012 SKILLS Design Branding logos, editorial layout and book binding, packaging design, printing press experience, typographic design. Computer Adobe Creative Suite, Coda 2, Microsoft Office Artistic Printmaking, photography, developing film, drawing, painting, sculptural experience, screen printing. Organizational Demonstrates strong communication skills and problem solving, ability to train and motivate others, strive to exceed personal expectations

Guest service agents answer telephone calls from guests seeking to make or cancel hotel reservations. They greet arriving guests, assign rooms, issue keys and ascertain guest payment and billing information. Agents answer guest requests for assistance and coordinate with housekeeping, bell service staff and management to fulfill guest requests. They provide guests with access to hotel services, forward in-room meal requests and ensure that mail, faxes and packages are delivered in a timely manner. Agents also deal with irate guests and find ways to resolve issues to the guest's satisfaction. They may also serve as concierges, assisting guests with ground transportation, restaurant or entertainment reservations and providing other information about the locale.

Agents may also be responsible for bookkeeping duties, including maintaining a cash drawer, preparing bank deposits and posting charges for items that guests may order or use during their stay. Upon checkout, agents calculate the guest's final bill and collect payments. Employers may seek out candidates who demonstrate proficiency and honesty in handling money for this position.

INTERNSHIP