Abby Van Nostran

Maintained procedure files, completed mailings, and additional administrative roles, including scheduling meetings, ordering supplies and welcoming clients to the office. * Answered incoming phone calls and directed to correct department or advisor * Supported trust officers by opening accounts for new clients.

Developed and oversaw the marketing strategy for the branch, resulting in an increase of new account openings. * Managed a team of 2, and all aspects of branch operations including: monthly internal audits, branch balancing, and branch security training. * Audited tellers and the vault, while maintaining monthly branch audits for the operations, resulting in exceptional yearly audit scores.

Answering incoming client calls for purposes of assisting with their accounts * As part of Social Media Ambassador Team, developed content for social media platforms, including Twitter and Instagram. * Acts as a subject matter expert and marketing point person for the branch by overseeing marketing strategy and offering advice to colleagues and management. * Photographs and edits branch events and incorporates this photography in social media channels and growth strategy. * Creates a customer-centric environment by assisting clients in their daily banking needs.