Zephaniah Ford

/ Front Desk Nov 21' Resolve guest complaints ensuring guest satisfaction * Process all guest check-ins, verify registration card information with the guest * Maintain complete knowledge at all times of: Hotel features/services, hours of operations, room rates, daily house count and expected arrivals/departures and scheduled daily group activities * Anticipate guest & needs, respond promptly and acknowledge all guests, however busy and whatever time of the day * Resolve discrepancies on the room status report with Housekeeping

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Apr 19' Mar 20' * Maintain the hygienic integrity of the store, its machinery, equipment, storage and areas of preparation * Assume responsibilty over pre-baking setup of all vendible store products of substance * Deliver store goods to clients in surrounding areas within certain distances * Assemble & organized packaging for the delivered goods Contact: Address: 3 North Manning Blvd Albany, NY, 12206 Phone: 518.491.1882 Email: Zephaniah.ford95@gmail.com

Jun 20' Jul 21' * Responsible for handling intro/outro calls of veterans and providing a positive experience for them * Handled 30+ veteran interactions per day, giving detailed, personalized, friendly, and polite service to ensure their retention and satifaction * Trained two new employees in customer service script recitation, conflict resolution, data entry practices