Susan Giusto, Experience Designer in Nashua, NH

About

Ability to efficiently identify problems, assess usability issues and make actionable

recommendations for improvements to products, sites and services.

Strategic planner and manager who uses Agile development processes to guide focused

user experience and interaction design deliverables for development teams to ensure

clarity and technical implementation success.

Clear communicator providing the information architecture, workflows, and procedural

behavior information defining the complete user experience.

Subject matter expert on Section 508, ADA and Web Content Accessibility Guidelines.

Delivers wireframes, user stories, personas, site maps, interaction designs, user journey

maps, process flows, mock-ups, and prototypes to effectively communicate design goals.

Plans for and adheres to usability regulatory compliance standards.

Performs contextual interviews, heuristic reviews, usability testing, qualitative and

quantitative evaluation methods for collecting and understanding consumer needs.

Education

M.S ELECTRICAL AND COMPUTER ENGINEERING

STATE UNIVERSITY OF NEW YORK
Certificate Program Information Architecture and UX Design

BENTLEY UNIVERSITY

Experience

UX Design Analyst

540.co

Apr 2022 - Present (2 years 7 months)

Public Trust liaison partnering with DHS-USCIS on BIMS contract delivering:
● Engagement with business partners and users to absorb, refine, validate and deliver guidance to improve the services and workflow efficiencies within the USCIS scheduling and applicant information acquisition process.
● Provide visual flow mockups and documentation to ensure consistency of the user experience within the various business lines in the project.
● Perform best practices design activities for the project. These include: contextual inquiry, task and flow frequency analysis, data gathering, metrics synthesis, prototyping, usability testing, 508 compliance affordance monitoring and prioritization of user needs vs resource availability.
STRATEGIC UX & ACCESSIBILITY DESIGNER

MONSTER WORLDWIDE

Weston, MA

2019 - 2020 (1 year)

Partnered with B2B business analysts and SMEs to design work flows, wire frames and conduct user research for site information architecture structure. Delivered high fidelity mock-ups and prototypes for user tasks focused on SaaS based state and municipal career, social services and employment assistance programs. Provided WCAG 2.0 AA compliance audits, remediation strategies and guidance for user facing product development. Published and maintained specific client based brand and style guide for consistency and accessibility compliance.
SENIOR PRODUCT MANAGER

CHARTER COMMUNICATIONS - NAVASITE

Andover, MA

2017 - 2019 (2 years)

ITIL certified leader who delivered 30% rise in satisfaction for the digital experience design of the B2B SaaS managed hosting cloud platform product. Focused the team on delivering valuable insights for the business customer by providing simplified dashboards with KPI metrics that correlate performance analytics to enable cost and infrastructure optimization of services. Mentored product management on best practices of usability, accessible training and design patterns to provide efficient understanding of value add data through strategic visualization of information.
UX DESIGN ENGINEER

VERTICA - HPE

Cambridge, MA

2014 - 2017 (3 years)

Lead the UX design for the Vertica big data analytics Management Console. Improved customer satisfaction 20% by delivering actionable UX updates and recommendations for usability refinements in the product. Usability and UX design advocate and mentor for the team.
UX ARCHITECT

VICOR CORPORATION

Andover, MA

2013 - 2014 (1 year)

Conducted user focus group sessions and heuristic reviews of product search flow and ecommerce experience to iteratively improve the company web site. Used customer engagement analytics tools, heat maps and contextual inquiry interview data to support actionable changes that delivered 20% speed improvement of user workflow for ecommerce transactions. LEAD USABILITY & WWPASS CORPORATION: BEDFORD, NH
LEAD UX & HUMAN FACTORS ENGINEER

WWPASS

Bedford, NH

2011 - 2013 (2 years)

Lead the UX design and implementation for a highly innovative, patented security device to protect online data and customer privacy. Engaged user community to gather input on user expectations of usability, quality of service and user workflow with the security device. Informed the ergonomic and industrial design of the physical product. Partnered with marketing and sales to create brochures and flyers for our tradeshows that demonstrate consistency with our product messaging, logo and branding requirements.

Industries

Skills

Elsewhere on the Web

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On Coroflot

@SusanGiusto, member since 2020

Susan Giusto

Assistant Professor - Educator, Industrial Design, Myron E. Ullman, Jr. School of Design

Assistant Professor, Graphic Design