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Customer Service Dashboard Design Example
Ideation for a new updated Customer Service Representative Dashboard to enable them to more easily manage customer complaint issues.
CSRs need to investigate what’s going on, and advise the customer. They are able to see the customer’s profile, which includes:
• When they joined the program
• Loyalty tier (e.g. silver, gold, platinum)
• Total points
• Activity that led to point accrual.
• Previous customer service issues (CSRs can comp points to fix things)
• Reward redemption history (a reward is something they buy with their points)
