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Senior Technical Account Manager (Contract)
Kansas City, MO
Oct 2023 - May 2024 (7 months)
· Managed open JIRA tickets, analyzed ticket data, assigned service-level agreements (SLA),
and prioritized daily workload according to department and client guidelines.
· Maintained content for over 300 clients’ e-commerce sites using MarketingBench SaaS software,
including catalog, products, images, users, user groups, permissions, shipping, and billing/
payment options.
· Developed and maintained customizable templates for clients using CHILI GraFx, InDesign,
and HTML/CSS.
· Ensured adherence to processes and procedures in managing client content.
· Edited content and product images on e-commerce platform using SOP in Photoshop.
· Gathered and verified necessary data/assets on promo, print-on-demand and variable products, and
assigned tickets to internal and external resources.
· Collaborated with teams/internal departments to service clients on projects using Monday.com.
· Provided prompt responses to inquiries within 4 hours via phone, email, or ticket, demonstrating
concise written and verbal communication skills.
· Manipulated and managed client API data using Excel.
· Proficiently troubleshooted errors on e-commerce platform to determine resolution.
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Senior Design Developer and Graphic Design Specialist
Fort Worth, TX
Jun 2006 - Sep 2023 (17 years 3 months)
· Designed new ad concepts in Adobe Creative Suite (InDesign, Photoshop and Illustrator), ensuring
visually appealing and effective marketing materials.
· Met tight daily deadlines on multi-channel projects, maintaining brand consistency and compliance
across various platforms.
· Produced marketing materials such as flyers, forms, banners, brochures, mailers, and ads for
newspaper and magazine publications.
· Created social media event flyers, cover/ad images, and animation for advertising on platforms
including Facebook, LinkedIn, and Twitter.
· Served as the primary point of contact for all advertising requests for over 500 clients worldwide.
· Independently managed and programmed CHILI Publish SaaS software for marketing automation of
digital and print materials using intermediate HTML/CSS.
· Managed and maintained all assets on the Marketing Portal PageFlex e-commerce storefront.
· Designed Salesforce Marketing Cloud emails in Content Builder, ensuring engaging and effective
email marketing campaigns.
· Developed flip book brochures with customizable signature block options.
· Designed quarterly newsletters for email delivery and produced annual conference materials such
as banners, signage, leaflets, and brochures.
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Freelance
Freelance
TX
Jan 2004 - Jan 2018 (14 years)
Southwest Emblem, Cisco, TX
*Designed UIL patches, logos, magnets, tickets and signage for trade shows.
Happy State Bank, Addison, TX
*Created a coin with military images.
Mass Mutual Financial Group, Houston, TX
*Designed two posters for their office quarterly themes.
North Texas Marine, Fort Worth, TX
*Produced quarterly newsletters.
Soda Springs BBQ, Fort Worth, TX
*Created forms, signs, invoices, and a bus wrap.
*The Marco Company, Fort Worth, TX
Designed instruction sheets, mailers, flyers, brochures, product catalogs, and trade show material.
Design Originals, Fort Worth, TX
*Provided art direction for craft books and designed ads for magazines.
Premiere Physical Therapy, Mansfield, TX
*Designed their logo, business cards, brochures, forms, and ads.