Phil Kapelko

• Serving customers on the bar or floor with a smile, whilst being polite and dealing with further enquiries/issues that may arise
• Talking and listening to customers face to face or over the phone
• Quick to learn product knowledge and create exciting drink recipes and cocktails
• Thinking on my feet and taking ownership to make things happen fast
• Serving and achieving above our average serving time target
• Dealing with complaints in a stressful situations and trying to resolve them to the customer’s satisfaction

• Quick learning skills such as learning to ice skate at a confident level in two weeks
• Retrieving and organisation of skate boots in a tidy and swift manner
• Inspecting of ice quality and ice maintenance in all weather conditions
• Preparation of Olympia machine for ice cut
• Authoritative figure with a keen eye for detail when stewarding the ice for the general ware fare of customers
• Maintaining high cleanliness by litter picking around the site and cleaning of skate exchange

During my first and second year at university, I was voted to be student representative for my year's course colleges. I attended meetings with other representatives from other courses and members of university staff to discuss problems that was effecting students at the time, the issues were then bought up and dealt with therefore relieving pressure from the university.

• Fully trained on tills and in refunds, involving orders to Argos Direct, phoning through special orders for customers and reserving items
• Stock taking and stock control, including receiving deliveries
• Responsible for money and giving the correct change
• Trusted with safe keys and keys to expensive items such as jewellery and electronic goods
• Helped train colleagues and was the first port of call between management and lower staff
• Responsible for delegating tasks; so that the store could run more fast and efficient by organising members of staff to correct stations if they were unmanned
• Rep for weekend staff. Solving problems or queries raised by colleagues with management