Osvaldo López

Being the link between the technical and Customer Success departments to provide technical solutions to project challenges.
Validating the proper project assembly for manufacturing based on technical requirements to the highest quality standards.
Capturing technical and design deviations, issuing the solutions and action plan to follow with the client (technical validation).
Following up on the manufacturing order in coordination with the manufacturing plant, based on the technical and material requirements of projects and originating the first contact with logistics to coordinate delivery to the client.
Building-up information packages for production line orders regarding catalogs and products.
Monitoring proactively the order-entry process and optimize/standardize the most agile communication without deviations.
Ensuring production orders are complete and fully documented for manufacturing.
Reviewing and validating the information entered into the Design Center or in the web application provided and registered by the client through the ERP, selecting a pre-design and kitchen materials for the residential market in the United States.
Participating in events and showrooms of premium suppliers of home appliance equipment, such as Gaggenau, Wolf -Sub-zero, Bertazzoni, Viking, Thermador, to be aware of new trends, technical specifications and applications.
Indirectly issuing recommendations to customers based on budget, usage preferences and sustainability.
Ensuring that production orders show the proper payment records, reflecting the applicable discounts according to each project's particularities.

Analyzing and confirming that the issued technical data is aligned with commercial requirements and follow up on information packages for approval and issuance of P.O. (purchase orders).
Preparing and controlling elements / products matrixes for “contract” projects (projects of 100 or more units), cross-referencing information generated against P.O.'s received and in the approval stage.
Establishing budgets for payments and operations ensuring the profit margins set for by the Commercial Management are met.
Verifying and confirming that process times (approval, manufacturing, shipping & delivery) are executed according to established schedules and act preventively if any deviation is identified to minimize risks.
Generating E2E work monitoring reports ensuring each project is carried out in accordance with the approved technical guides.
Managing procedures and records with the Construction Administration to coordinate activities and procedures required on site.
Monitoring the delivery and reception program, ensuring that they are received in full or otherwise create the relevant record for necessary replenishments or replacements.
Supervising and follow up on product installation, validation and distinction of work orders due to deviations/modifications of the work or generated internally.
Executing the project delivery and closure process with release of minutes and due documentation/record as backup.
Ensuring the existence and traceability of supporting documentation in preparation for eventual external and/or internal audits.
Continuous Improvement Committee parttaker for issuing observations/recommendations to optimize and streamline processes.

Capturing and meeting the requirements of key business accounts (Bank and Hospitality)
Managing prototypes and samples for approval of branch equipment elements, interpretation of specifications and linkage with manufacturing and procurement areas.
Managing the operation of furnishing projects for corporate customers: BBVA, Santander & Fiesta Inn branches nationwide.
Monitoring the distribution of product inventory, labeling process and control for issuing charges.
Securing permits and coordinating delivery logistics and installation of branches with clients and operational council.
Communicating and reporting in detail the delivery and installation with a breakdown of costs to feed profit balance matrices.
Ensuring the sequences of approvals and collections with the clients' accounting department, monitoring the process.
Reviewing quality inspections of stored product, movements and rotation, reprocessing emissions and repairs.
Controlling and recording work orders for reprocessing and repair of damaged products in storage.
Technical mastery of the product, internal control and integration inputs, support in the selection of external suppliers.

Specialist in product development, production processes and master plant-approved engineering solutions.
Validating concept catalogs and product sheets from clients such as Apple, Starbucks, McDonald's, PRB, Samsung and Telcel.
Executing and managing product prototypes/samples for quality and compliance qualification/inspection.
Investigating and documenting manufacturing processes to integrate the supply chain in initial engineering stages.
Investigating and understanding all applicable regulations to upholstery and electrification according to the points of origin and delivery of products.
Participating in training of material and technology suppliers applicable to the manufacturing of retail products and furniture.
Generating product matrices as a support and communication tool between the commercial team and the engineering team, monitoring frequency and movements to determine integrations to commercial catalogs.
Validating cost structures for products in the review and approval phase, prior to presenting quotes.
Facilitating processes and performance for support designers in the commercial area.
Authorizing prototype and sample requirements.
Issuing catalogs for commercial executives of the division.
Validating production orders.