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QA Tester
Irvine, CA
May 2014 - Present (10 years 7 months)
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Indie Game Developer
Broadsword Studios
Orange, CA
May 2013 - Present (11 years 7 months)
Responsibilities
• Studied latest game development tools and integrated development environments to further my current skill set.
• Wrote several Game Design Documents to catalog future project ideas.
• Leveraged Programming, Design, Art, UI, Audio, and QA aptitudes to meet development requirements.
• Recruited several third party members for evaluation and review of products.
• Marketed finished results in various social media locations.
• Passed on acquired knowledge to interested peers in multiple tutorial sessions.
Accomplishments
• February 20th, 2014 Published Android application Titled "Little Wizard" in the Google Marketplace.
• September 12th, 2013 Published Android application Titled "RPG StoryGen" in the Google Marketplace.
• Finished playable demo for Indie game "Sir Knightly" built with Unity and currently under continued development.
• Completed fully functional prototype for "Demon's Eye" strategy board game.
Skills Used
• Initiative
• Critical Thinking
• Problem Solving
• Motivation
• Cross-Knowledge
• Versatility
• Technology Expertise
• Game Programming
• Graphic Design
• Game Design
• Production
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Solutions Specialist
Tustin, CA
Jan 2014 - May 2014 (4 months)
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National Retail Indirect Account Executive
Burlington, MA
May 2012 - May 2013 (1 year)
Responsibilities
• Represented over 38 locations across 7 different accounts in the central Boston market.
• Facilitated and grew relationships with the accounts as a resource for their sales team.
• Advocated the full product line by building and establishing the value in Sprint.
• Built strong and effective relationships with sales representatives.
• Arranged and led various trainings, presentations, and district meetings.
• Responsible for networking effectively, through outlook, with our local team as well as management and lead staff for each store location.
• Acted as a reliable resource for these locations on a 24 hour basis for technical support.
• Consistently strived to exceed monthly sales quotas with high rate of success.
Accomplishments
• Consistently exceeded sales quotas
• First place in holiday sales competition
• Top 3 in RadioShack sales performance in the region
Skills Used
• Customer Service
• Time Management
• Retail Expertise
• Individual Management
• Motivation
• Reliability
• Business Professionalism
• Public Speaking/Presentation
• Initiative
• Accountability
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Mobile Connections Lead
Middletown, RI
Jul 2010 - May 2012 (1 year 10 months)
Responsibilities
• Acting as a leader by example with top tier performance around connections, services, and broadband as well as customer experience.
• Upholding the four Best Buy Mobile promises to our customers.
• Consistently providing exceptional customer service shown with customer completed surveys and my induction to the 100% club.
• Achieving Growth plan goals by identifying key areas of opportunity.
• Assisting and training all Best Buy Mobile and computer sales employees.
• Training the store on broadband services while setting an example with record breaking broadband sales.
Accomplishments
• Branded payments award in Oct 2011 for outstanding performance.
• Inducted into the 100% club for paramount customer service performance and record customer satisfaction survey completion.
Skills Used
• Customer Service
• Sales Expertise
• Task Management
• Leadership
• Cross-Knowledge
• Management
• Accountability
• Technology Expertise
• Critical Thinking
• Problem solving
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Networking Administrator
Carvercomm
Gainesville, FL
Jul 2004 - Jul 2009 (5 years)
Responsibilities
• Installed and maintained Voice, Data, and Fiber lines on large-scale networks.
• Led a small team of 3-5 maintaining correct protocol and teaching network technique.
• Worked with multilevel servers punching down and testing to guarantee accuracy.
Accomplishments
• Achieved 20% shareholder of the company by demonstrating exceptional work ethic and performance.
Skills Used
• Problem Solving
• Critical Thinking
• Customer Service
• Management
• Leadership
• Accountability
• Technology Expertise