Mike McCoy

Responsible for leading a team of user experience and visual designers within ESPN's Technology division, including: * Supporting the developmental and performance goals of several junior user experience designers. * Devising strategies for continued UX team growth, while providing operational support for related team goals. * Cross-training visual designers, industrial designers and business analysts as UX designers to bolster team growth. * Spearheading UX and agile adoption on new client software development teams. * Creating and promoting our UX service model by sharing our group's methods and successes to leadership teams. * Overseeing the development and maintenance of our design pattern library.

Worked on diverse projects for this technical writing, training and information design firm, including: * Conducting usability testing, and published results in common industry format (CIF) reports. * Designing and developing multimedia marketing collateral using Macromedia Director. * Creating and updating Webhelp files using RoboHelp Office 2000. * Redesigning the State University of New York's admission application using QuarkXpress (Mac OS X). * Creating system documentation, project proposals and requests for proposal using Adobe FrameMaker 6. * Performing end user research and requirements gathering as part of several projects.

Responsible for all technical publications supporting IFS's electronic funds transfer software products, specifically: * Creating online help using RoboHelp Office 9, and initiated transition to web-based documentation. * Creating information architectures and designs for company intranet, multimedia and marketing presentations. * User interface prototyping using Macromedia Director, Microsoft Visio and PowerPoint.

via Aquent User Experience support for the SP&E User Services team in the Business Insurance group: * User interface specification, prototyping and ongoing UX support through defect fixes (in Rally) for e-Carma. * User research, experience mapping, solution design, prototyping and usability testing for uDoc redesign. * UX guidance and prototyping for eLibrary.

Ownership of the overall user experience of the LEGO Group's Digital Community Engagement Channel, including the open innovation (crowdsourcing) platforms LEGO Ideas, Rebrick and LEGO Ambassador Network. * Setting design strategy and direction for LEGO's open innovation (crowdsourcing) digital ecosystem. * Ethnographic user research, contextual inquiry, task-analysis and web analytics. * Facilitating design workshops to ensure team buy-in for design direction. * Persona creation, experience mapping, scenario-based design. * Interaction design, information architecture, prototyping, and usability testing. * Creation and management of product backlog to optimize development budget, business goals and end-user needs.

User Experience Lead setting strategy for epics in a Lean UX / SAFe Agile Environment: * Workshop facilitation, including design sprints, design charettes, customer journey mapping, and design thinking. * User interface design, wireframing and prototyping using Sketch, InVision and Axure workflow. * Creation of a UX process that integrates principles and methods of Lean Agile and SAFe. * UX evangelization through the co-creation of a single day course in UX design and design thinking. * User research and testing with User Zoom.

Enabled the creation of user-centric software products through requirements gathering, end-user research and usability evaluation. Prepared results reports and presentations to business stakeholders, including: * Surveying and analyzing respondent data from The Hartford's business and consumer end-user community. * Creating information maps, wireframes and working HTML prototypes for usability testing. * Facilitating on-site and remote usability tests. * Performing expert reviews of new products and product enhancements during their design phase.

Gathering and translating technical information to produce user manuals, training manuals and a web-based monthly newsletter for the New York State Department of Transportation, including: * Writing technical specifications and illustrations for the Project Management team. * Writing test cases and test scripts for the Quality Assurance team. * Acting as newsletter editor and reporter by generating news/feature story ideas, interviewing subjects and supplying content. * Designing the visual brand of the monthly newsletter from conceptual design to finished product.

Creating technical specifications and training materials for a materials manufacturing company, including: * Developing computer-based training materials that combined Word, AutoCAD and digital video to teach product design processes. This reduced costs by offering distance education in lieu of instructor led training. * Capturing designer's methods for creating AutoCAD drawings using video editing software. * Replicating and annotating CAD designer drawings using AutoCAD.

Developed print documentation and online help for a legacy migration project with the U.S. Department of Veterans Affairs, including: * Creating Webhelp and HTMLHelp packages using RoboHelp Office 2000. * Creating user interface and programming manuals for an audience of C# developers.

Conducted end-user research, requirements gathering, data/process modeling, information architecture, interface prototyping, and usability testing for ESPN's scheduling and resource management application, including: * Conducting task analyses, contextual inquiry and business requirements gathering sessions. * Documenting user profiles, activity diagrams, use cases, and user interface specifications. * Creating site maps, information architectures, interaction designs, and wireframe prototypes. * Preparing test scripts, facilitating user testing, presenting findings, and recommending design improvements. * Building and maintaining relationships with ESPN business partners.