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Quality Assurance Representative
BPA Quality
Orlando, FL
May 2014 - 2017 (3 years 7 months)
- Evaluate customer service and Information Technology call quality to mirror company standards
- Validates quality processes through established product specifications and quality attributes; measuring production; documenting evidence; determining operational and performance qualification
- Prepares quality documentation and reports for Fortune 500 Companies by collecting, analyzing, and summarizing information including failed processes and corrective actions
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Test Administrator
Seminole State College
Sanford, FL
Feb 2016 - 2017 (1 year 10 months)
-Administers computer based (CASAS, TABE, PERT) and entry/exit exams for AHS, GED, ESOL and Career
Technical programs
-Responsible for resolving all issues related to examinees including monitoring to maintain a secure testing
environment, distributing & collecting test materials, admission to and from testing rooms
-Enforces all test publisher procedures and requirements and completes data entry and auditing of student
records
-Remains up to date with all necessary training and in-service procedures required by testing publishers
-Completes data entry and auditing of student records