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Freelance Photo Retoucher and Freelance Designer
Carol Graham Photography
Naperville, IL
Jun 2013 - Present (11 years 6 months)
• Retouch senior, family, and infant portraits.
• Designed several cards for the company’s holiday card line. Helped design photography books for customers.
• Designed the layout and many resources for a 20 page book to assist customers in designing wall photo layouts.
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Freelance Photographer
Freelance Photographer
Aurora, IL
Apr 2012 - Present (12 years 8 months)
• Freelance photographer for weddings and engagement photo shoots.
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Customer Service Team Lead
Baystone Media
Downers Grove, IL
Mar 2015 - Sep 2015 (6 months)
• Manage a team of 10+ customer service representatives working to assist medical professionals access and update their websites.
• Check all completed support tickets for quality assurance.
• Train new customer service representatives on using the company’s software and products, on customer service techniques, and on search engine optimization.
• Take all escalated customer service phone calls from disgruntled clients.
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Project Manager
Dealer e-Process
Downers Grove, IL
Jul 2014 - Jan 2015 (6 months)
• Managed the progress of all websites in development for all customers of Dealer e-Process and partner companies. Oversee processes up until launch including the design and building of the websites.
• Place orders, create accounts, and provide support for nine third party products such as chat, video, and call tracking.
• Main contact for five third party product providers and for two reseller groups.
• Work closely with the SEO and PPC teams. Assist with SEO support issues and managing all Google accounts.
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Special Projects Coordinator
Dealere e-Process
Downers Grove, IL
Jun 2013 - Jul 2014 (1 year 1 month)
• Place all orders, create accounts, and provide support for nine third party products such as chat, video, and call tracking.
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Photographer's Assistant
Visions Photography
Schaumburg, IL
Aug 2012 - Apr 2013 (8 months)
• Edited all images for the studio. Designed advertisements and posters for the company.
• Handled all customer support, phone and email. Managed online store and all online orders.
• Worked as a photographer when needed.
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Senior Show Exhibit
Knox College
Galesburg, IL
Mar 2012 - Jun 2012 (3 months)
Creating, Designing and Completing Solo Gallery Show January, 2012 - March, 2012 Completed thirty-three new and original pieces of artwork, including photographs and collages, for a solo show at Knox College in Spring 2012. Designed the show*s layout, hung all thirty-three original pieces, and gave a speech discussing the artwork.
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Staff Member and Contributor to Visual Arts Journal
Folio - Knox College
Galesburg, IL
Mar 2012 - Jun 2012 (3 months)
Staff Member and Contributor to Visual Arts Journal Fall 2011 Worked in the advertising team for Folio, a visual arts journal at Knox College. As a member of the advertising team, helped create and design advertisements and assisted in tabling, putting up posters and speaking about the journal. Also contributed two pieces of art to the journal's Fall 2011 edition.