Justin Eddings

Oracle Health, a division of the Fortune 100 company Oracle, employs over 6,500 people, including about 150 in User Experience (UX). Revenue Cycle, a complete suite of healthcare business management earning $400 million in revenue, comprises 20 designers and two human factors researchers.
• Led initiatives to craft visionary solutions for RevCycle and Real Time Health Systems, inspiring product and
engineering teams.
• Coached design and product leaders in executing robust design visions and requirements.
• Managed and nurtured a team of 25 professionals, enhancing their skills and talents.
• Cultivated a learning culture focused on user-centered design principles for continuous improvement
and innovation.

Cerner, a Fortune 500 company, with over 25,000 employees focused on Health IT solutions for small and medium healthcare organizations with annual revenues of $1.9 Billion. The Cerner User Experience Design team comprised of 95 designers and 35 Human Factors Researchers focused on healthcare design problems and solutions.
• Led a $25 million investment in redesigning Clinical Documentation to reduce user burden retreiving and documenting patient data in the electronic medical record. Reduced clinicians after hours effort by 41% and established design methods increasing velocity by 60% and reducing development rework by 60%
• Built relationships with product leaders to understand development roadmaps 18 months out and influenced future two year roadmaps with user insights and metrics.
• Facilitated design workshops, hackathons, and journey explorations to understand user needs and prototype solutions with collaborators.
• Partnered with User Research experts to inform design and product improvements.
• Leveraged responsive design systems to create great desktop and mobile experiences.
• Identified and documented new use cases for design system expansion.
• Mentored junior designers, fostering skills development and craft.

Sprint Nextel Corporation was a major telecommunications company in the United States. It was formed in 2005 through the merger of Sprint Corporation and Nextel Communications. Sprint Nextel provided wireless and wireline communications services, including voice, messaging, and broadband. The company was known for its innovative push-to-talk services and extensive mobile network. At its peak, Sprint Nextel generated annual revenues of over $35 billion. In 2013, Sprint Nextel was acquired by SoftBank, a Japanese telecommunications giant. The company continued to operate under the Sprint brand until its merger with T-Mobile US in 2020.
• Spearheaded strategic vision for hardware, applications, initial use, and web requirements, influencing corporate trajectory.
• Formulated and executed a comprehensive accessibility strategy, driving inclusive product development.
• Integrated AI and machine learning into chat experiences, enhancing user engagement.
• Directed an architecture initiative for the Out-of-Box Experience, improving efficiency by 84%.
• Implemented the Carrier Setup Wizard, saving $600 million across the device portfolio by reducing waiting in Retail channels.
• Aligned product development with industry trends and user needs through collaboration with device manufacturers.
• Partnered with user research teams to inform design improvements.
• Mentored junior designers, fostering skill development and craft.
• Redesigned and relaunched the Sprint Mobile IP Relay application, capturing a $59 million user revenue opportunity.
• Collaborated with Softbank Global to establish global device standards and over the air rebrandable devices.
• Conceived and launched the award winning Neurodiversity ID Pack, promoting inclusivity and accessibility as a keystone of Sprint’s culture and commitment to customers.

• Led User Experience Design’s Industrial Design function, providing strategic direction on hardware design, ergonomics, and aesthetics to device partners Samsung, Kyocera, and LG.
• Drove corporate strategy on hardware and software with a focus on Sprint’s Accessibility efforts, increasing device and software inclusivity from 15% to 67%.
• Evaluated ergonomics and industrial design of mock-ups, providing feedback to the device portfolio team.
• Forecasted trends in color, material, and finish for device launches 24 months in advance.
• Tested mobile device hardware and usability, documenting bugs and collaborating with manufacturers to fix.
• Created and executed device concepts for future roadmap decisions, managing prototyping vendors and budgets.

Collected influences and requirements from customers to create design concepts, renders, and rough mockups for customer buy in. Collaborated with mechanical, electrical, software, and compliance engineers to realize products for delivery on timelines set by the customer.
• Created concepts for product development and marketing
• Collaborated with mechanical, software, and electrical engineers to ensure concepts are viable for production at target costs
• Fabricated prototypes of design concepts ranging from low to high fidelity
• Managed model shop tools, equipment, outsourcing vendors, and safety protocols