Jonatan Mijares-Monasterios

A final version of the mock-up (high fidelity) in HTML/CSS was delivered to the client with a close-to-final UI

The project required a revision of the workflow and processes so after the Discovery session and employes and customer interview a report containing detailed guest journey analysis from the findings. This report was divided into 6 stages including Customer and User Experience: • Customer Discovery and Research • Booking and Preorder • Pre-Arrival, Arrival and Check-in • During Service • Check-out: Evaluation and analysis • Follow Up Each of the stages mentioned above contained an evaluation from the: Doing, Thinking, Feeling, Guest Experience and Opportunities. This document later used for brainstorming sessions and development.

A graphic view of the document Detailed guest journey analysis

The project requires it, three main users, each of them with different need and flows. A User Journey, its processes and Visual description was required for a more accurate analysis. The process from the journey was broken it into the scenarios need it.

To be able to communicate with the team a diagram flow produced to share the information gain on the Discover, UX and client meeting with the development team showing the User and System flow

Around the Client meeting and the UX sessions with the stakeholders mocks and wireframes were generated, sometimes even going into detail with front-end solutions.

In some cases, the client was invited to mock up and wireframe with the UX team.