Abel Giordano

Doing what I love.

Freelance services for online businesses, legal documents, marketing materials.
EN<>BG<>ES

Online Reputation Management: monitoring, analysis, reports, strategies; content writing for web in English; translation to ES; online research; writing of business plan and presentations in English;

Technical writing; contact clients to elicit software requirements, help prevent conflict between new requirements and existing functionality, update and refine requirement documentation in Wiki format

Authoring of various documentation and website content in English: an Affnet User Guide, Release notes and ‘How-To’ articles for Affiliate Marketing Agents, software specific manuals and articles for travel business clients, holiday traffic clients, user guides for casino players; Update and handling of internal procedures, marketing materials, corporate procedures, and internal knowledge base.

Preparation and update of documentation from design to writing, including contextual help, user manuals, tutorials, case studies; design of the logos, business materials and brochures that accompanied new project releases. Supervision of the quality of the Back Office, from initiation to post-release.

Performed end-user testing of the Back-Office and supervised for quality the assembled system; prepared the user manuals, training materials and maintained documentation; identified quality-related training needs; functioned as liaison between the end users and software developers to ensure execution of the needed corrective actions; collated the end user requests; analyzed new functionality specifications to steer development toward optimal solutions