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Team Kit Executive
Portsmouth, United Kingdom
Jun 2012 - Present (12 years 6 months)
Lead Designer
Responsible for all design and branding, from full creation of team strip and logo design to image adjustments to correct format for printing use.
Client Relationship Management
Responsible for attracting new clients and maintaining existing client relationships through full email and telephone support as well as face to face sales.
Sales & Marketing
Lead business discussions at networking seminars and industry expos, as well as responsible for creating the TKL brand and website. This included all flyers and marketing materials and plans to attract new business.
Project Management
Pioneered creation of new TKL brand for parent company, including forming a dedicated department for existing Royal Navy clients, “Client Shop” website, digital kit design and structured production schedules.
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Team Leader/Supervisor
Nintendo Service Centre
2006 - 2008 (2 years)
Codestorm PLC
Promoted to supervisor position within 18 months of joining customer service team.
Operation Management
Responsible for team training on personal skills, telephone manner and product knowledge. The account was technically specialised and this extra training led to greater productivity in a changing technical landscape.
HR & Recruitment
Responsible for interviewing and recruiting new team members when product popularity led to a surge of work. Selected individuals to lead shifts based on performance reviews. Provided HR support to deal with grievances and information as no dedicated HR department was available.
Strategy Management
Strategic co-ordination for all three shifts, responible for tecnhial documentation updates (including writing support documents for use across the UK), domestic and international liasion with UK and European head offices.