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International Marketing Bachelor's degree
Emerson Guardado
San Salvador, El Salvador
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About
I observe how the world changes and how Marketing adapts and influence to take advantage of trends, I am focused on helping companies to follow these changes alongside with their target.
I have expertise in marketing, designing digital content, logo design and branding, social media strategies, customer service coaching. In addition, I have contributed to many other jobs like SWOT analysis, budget optimization, SEO & SEM, Website design through Wix and WordPress.
My goal is to stablish a strong relationship between me and my clients using a fluent and clear communication, taking ownership of their needs, being reliable, using my knowledge, skills, values, and commitment to come up with a workable solution. -
Education
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International Marketing Economic SciencesUniversity of El Salvador2012 - 2017
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English Language EnglishCentro de Enseñanza de Idiomas Extranjeros2014 - 2015
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Experience
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Design & BrandingFreelancerFeb 2014 - Present (10 years 9 months)Define branding for many companies by positioning the brand correctly, as well as designing Logo, digital and printed content.
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Quality EvaluatorConcentrixSan Salvador, El SalvadorNov 2021 - Dec 2023 (2 years 1 month)Evaluate and measure agents’ performance to ensure it was aligned with customer metrics. Analyze data and look for trends that needed to be corrected using individual and group action plans. The information was processed to obtain highlights, areas of opportunity and comparisons, giving visibility to management and operation levels Support to operations with advice, reinforcement of knowledge, reports, among other requirements.
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Customer Service & Sales RepresentativeConcentrixSan Salvador, El SalvadorOct 2020 - Nov 2021 (1 year 1 month)Sales and customer service representative for North America region assigned to the Microsoft Store account.
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Community ManagerGrupo FerromaxSan Salvador, El SalvadorMay 2018 - Oct 2020 (2 years 5 months)Management of the digital community for social media at Central American region, developing and executing strategies for effective communication, as well as generating engagement, positioning the brand as a leader in the field. In addition, I contributed designing digital content for different platforms.
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Key Account Manager AssistantNinja Web CorporationEl SalvadorNov 2017 - Apr 2018 (5 months)Development of the commercial department that includes prospecting, follow-up, meeting management, negotiating with clients, managing client portfolio, telemarketing, mailing and customer service.
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Creative AssitanceUnidad de comunicaciones, Facultad de Ciencias Económicas, Universidad de El Salvador.San Salvador, El SalvadorApr 2016 - Dec 2016 (8 months)Strategy analyst and creative director in the processes of digital graphic design and video content.
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Industries
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Skills
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Elsewhere on the Web
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On Coroflot@Fernando10EFG, member since 2016