Duncan Rutishauser

WAVE Design helps companies to innovate with confidence through human-centered design.

Service Innovation - Reimagining experiences end-to-end
Capability Uplift - Upskill teams to be innovation-ready and support new solutions
Strategy - Bridging business and innovation to realise growth aspirations

As service designer my role is to help stakeholders communicate ideas and concepts clearly and with intention, focusing conversations and interactions on the drivers that matter. I support our teams and projects by facilitating workshops and activities, visualising artefacts and deliverables, and producing learning materials.

Primary functions, targets and goals:
- Handle Client relations to ensure the highest standards of work are delivered within company SLA.
- Print Room management of 5 medical grade 3D printers, encompassing maintenance, calibrations, running times and troubleshooting.
- A comprehensive knowledge of the end-to-end product service provided, including Prototyping, Alloys, Casting and Finishing.
- Maintain up-to-date knowledge of 3D rapid prototyping technology and software suits.

Achievements
o Implementation of best practice and procedural improvement for an emerging department.
o Improvement in successful print build rate and decreased file failure.
o Completion of handmade fine jewellery course.

INDUSTRIAL DESIGNER (February 2015 - June 2015)
- Co-Project manage commercial opportunities
- Design, layout and troubleshoot ideas
- Business Development ideology with Directors

INDUSTRIAL DESIGN INTERN (November 2014 - February 2015)
- Design, layout and troubleshoot ideas
- Find solutions to design ideas formed within iREK Solutions

Secondary
- Contribute to marketing ideas
- Attend training and trade shows
- Public speaking when required at shows and media releases