William Griffin

• Verify patient benefits coverage with insurance companies and report benefits to both patient and physician’s office.
• Assist physician’s offices in obtaining prior authorizations and submitting appeals for coverage.
• Triage patient prescriptions to contracted specialty pharmacies, as well as offer co-pay assistance or patient assistance programs to patients in financial need.
• Schedule patient pre-screenings, which include blood work, EKG’s, and first dose operations before the start of therapy.
• Answer incoming calls from patients, physician’s offices, as well as pharmacies regarding patient cases.
• Serve as a back-up team lead, which includes duties such as gathering reports for the southeast region, as well as checking voicemails for those out of the office.
• Reach out to fellow Navigators to see if assistance is required, and assign those cases to those who can assist when team leads are absent.

• Create promotional flyers and programs, as well as marketing materials for various WYPA related events.
• Assist in operations management for WYPA programs.
• Designed company logo and letterhead.

• Answered incoming calls from patients, provider’s offices, and pharmacies and helped resolve various member-related issues.
• Processed grant applications for financial assistance with patient co-pays and individual premiums, which included making return calls to ensure applications were thoroughly completed.
• Assisted with data entry responsibilities such as locating and linking received faxes to patient files.