7FAST/ILL Turnaround Time User Research Study
This project deals with finding the optimal turnaround time for library materials that are borrowed through the 7FAST and Interlibrary Loan services. Serving as an intern/research assistant for this project, I crafted the instrument, conducted several pilots and necessary interviews for feedback, and then launched the final version of the survey. I sent a version of the survey to two separate groups: Those who had requested an a book or article through our 7FAST system, and those who used our ILL (Interlibrary Loan) system.
After data is collected, results will be analyzed and compiled into a report which will be presented to the Provost.