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Business Manager
US Virgin Islands
Jul 2014 - Present (10 years)
• Manage accurate and smooth business flow of catamaran tour company offering four different excursions and private charters, overseeing approximately 16 excursions and 850 passengers weekly
• Ensure on-time tour schedule, purchasing necessary supplies and provisions, greeting and checking in various groups, boat maintenance and repair and managing online store
• Schedule, staff and coordinate all standard Marriott tours, private charters and cruise ship trips with minimally two captains and 10 crew
• Function as an accounting clerk organize, streamline and execute accounts billable and payable
• Reconcile monthly business accounts of approximately $1.5M in yearly revenue • Sole human resource department including hiring, employee onboarding, terminating, company communications, payroll, scheduling, morale and concerns
• Primary contact for reservations, private charter quotes, customer questions and feedback
• Assistant to owner, providing daily support needed to maintain five companies
• Design marketing materials, business cards, temporary tattoos, promotional items and compose verbiage for online and print pieces
• Write copy, supervise calendars, communication and all other facets of online booking systems, website and social media
• Generate new business, maintain budgets and increase sales for company • Liaison officer of all corporate contacts
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Reservations Manager/Honeymoon Hut Supervisor
US Virgin Islands
Nov 2013 - Jul 2014 (8 months)
• Spearheaded company’s reservations for 13 tours in three locations to ensure detailed accuracy, billing, special requests, equipment availability and transportation
• Oversaw and facilitated company’s office email and responded to all tour inquiries and requests
• Supervised and ran daily activity of the Honeymoon Beach Hut, St. John, which consisted of; managing retail store, maintaining hut building and grounds, training staff, ordering supplies, booking tours, providing customer service and rental equipment for approximately 40-200 guests daily, ensure safety of guides and guests, accountable for balancing and deposits of daily register
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Advertising/Homes of Distinction Coordinator
Cleveland, OH
Mar 2007 - Nov 2013 (6 years 8 months)
• Provided personal identity marketing support for 2,300 sales associates, 43 offices
• Coordinated Homes of Distinction (HoD) program, overseeing 370 agents with the designation and responsible for orchestrating all HoD training
• Organized and directed all components of the HoD Magazine with a circulation of more than 10,000 publications including property submissions, photography, copy and payment
• Established inception and implementation of HoD designation class, including curriculum, key-note speakers, designation qualifications, company communication, registration and certification
• Designed varying layouts for weekly and monthly property publications, which includes property submissions, design, proofing and billing for 28 newspapers in Ohio
• Trained and disseminated Marketing and Web site curriculum for new agents, as well as on-site education presentations
• Scheduled and implemented marketing plan and graphically designed international advertising for the $15 million Longaberger Estate
• Conceptualized, scheduled, designed and oversaw high-end marketing campaign for North East Ohio, adhering to a $20,000 budget
• Directed and executed annual Coats for Kids campaign, facilitating coat collection of over 6,500 coats from more than 43 offices for Greater Cleveland children