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Sales Assistant
GAME
Liverpool, United Kingdom
Oct 2008 - Present (16 years 1 month)
• Ensuring customers have a positive shopping experience by doing what I can to go the extra mile. For example, helping a family set up their new games console in store so it was ready to use on Christmas day.
• Dealing with complaints in a firm but polite manner to insure customers know they are valued but also following company policies correctly.
• Working with representatives from companies, such as Sony, Microsoft and Ubisoft, to arrange sales merchandise before launches of new products to make the store look appropriate
• Speaking to customers on the phone, through email and social networking to advertise and up-sell new products
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Vice-Chair
LJMU Gaming Society
Liverpool, United Kingdom
Nov 2011 - Jun 2014 (2 years 7 months)
• Helping to manage what was a small society and growing it to over 100 members.
• Organising society trips and events.
• Helping push the society to become registered officially with Liverpool Student Union
• Actively recruiting members and helping with the selection of new society leaders