SAP MaxAttention APJ Executive Connect 2020 (Virtual)
Due to the COVID-19 pandemic, the first SAP MaxAttention Summit in the era of Customer Success was a virtual event this year. Presenting in tandem, Prior and Kurchina interacted adeptly to create a compelling online exchange.
Adaire Fox-Martin, member of the Executive Board of SAP SE and head of Customer Success, explained that SAP had brought all its customer-facing services and sales roles under one area.