TurboTax writers were tasked with communicating in a more aspirational voice and tone to inspire our customers to achieve more.
I was tasked with creating copy that would use an updated version of editorial voice and tone principles. I wanted to get the student segment excited and ready for their future. I researched trending language and style, including typography, then set direction, guidance used an aspirational tone.
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Concept ideation & exploration
TurboTax writers were tasked with communicating in a more aspirational voice and tone to inspire our customers to achieve more.