Care home finder
Commissioned and worked with research agency to carry out focus groups with people looking for care homes.
Persuaded internal stakeholders of the value of a user-centred approach and steered the project accordingly.
Developed personas and user scenarios based on the research.
Worked with social care experts to develop a 'wizard' to guide people through the process of finding a care home and planning how to pay the fees.
Liaised with the Care Quality Commission with regard to using their data in our tool.
