I recently served as the social media and community manager for Zimbra, a social community software organization. I managed all of the public-facing networks for the organization, including Facebook, Twitter, LinkedIn and more. I also managed the branded community space where customers gathered to get product and peer-to-peer support. I've included a few examples of my response style, plus some community blog posts I wrote to help build the bridge between customers and the organization.
- http://community.zimbra.com/zblogs/b/teamblog/archive/2012/11/30/an-awesome-customer-experience-starts-with-great-people-on-your-crm-team
- http://community.zimbra.com/business/b/memberspotlight/archive/2014/07/01/july-community-member-spotlight-eric-parsons
- http://community.zimbra.com/zblogs/b/teamblog/archive/2014/01/27/celebrate-it-s-community-manager-appreciation-day
