As JetBlue entered its second decade of service it was time to raise the bar on customer expectation. Not only would the award-winning service be improved, their new aircraft would claim numerous firsts for the brand in terms of features and design.
While at JetBlue, I collaborated with teams from Paul Wylde, Airbus, Thompson Aero Seating, and others, on a multi-year project to enhance the core JetBlue experience, and for the first time, offer a premium front cabin experience for transcon travelers dubbed “Mint”. The new A321 aircraft contain power and next-gen wi-fi, standard, in all redesigned seats. The Mint seats feature retractable privacy shields for two, a sliding door for single seats, and full 180º lie-flat seats with massage options. © JetBlue
