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Pre login tutorials were an example of "best practice" for on boarding new users.
![](https://s3images.coroflot.com/user_files/individual_files/423223_sx9jso4zhhmrllkkckj7hdvi9.jpg)
Here, I compared different credit card application processes, comparing them to each other and identifying best practices from a user centric design point of view. Here, I'm specifically talking about the category names banks use, and which ones are best.
![](https://s3images.coroflot.com/user_files/individual_files/423223_ensc_kswcevykaua7uv3nroqm.jpg)
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More slides comparing credit card categories.
![](https://s3images.coroflot.com/user_files/individual_files/423223_9tnzbau3zfx2n0qnboyyk2jae.jpg)
Similarly, this was part of a module where I compared different mutual funds on boarding journeys.
![](https://s3images.coroflot.com/user_files/individual_files/423223_58luxdmgzqlny9yy6zfhijsww.jpg)
This is an example of a feature that is currently trending in digital bank apps abroad - being able to see balance without logging in. Since many people had seen it, but were not sure if it was useful, I did a case study on it and explained the context why some apps could have it, but others shouldn't. In a nutshell, digital banking apps like Simple and Go Bank are usually used as secondary banking apps, similar to wallets. Their use case is quite different from that of a full bank.
![](https://s3images.coroflot.com/user_files/individual_files/423223_aglvmbknn76it_cwtpvzkfvm7.jpg)
Another example of best practices - analyzing the flows for applying for car insurance
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I was also involved in listening to people's existing ideas, and explaining why something might be the way it is. People often see features and ask for them without understanding context
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For example, there are digital banking apps with simple information architectures, but typically that is the result of a very restricted feature set
![](https://s3images.coroflot.com/user_files/individual_files/423223_jet_bxopb_8xmht9i6xh4yns2.jpg)
One of the tangible outputs from my end was a fully updated prototype containing all the flows stitched together, so that people could actually use it. More than 300 screens, updated daily.
![](https://s3images.coroflot.com/user_files/individual_files/423223_uffxiwmukpniuhr75jl5rfi7m.jpg)
Making the prototype was very helpful, as we quickly found places where screens were missing
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