Prada Epicenter Store, NY - Staff Device - At the center of the technology-based service scenario is a staff device developed by IDEO London, (product design, interaction design and engineering) and IconNicholson (software engineering and systems integration). The handheld wireless, connected to the store database terminal, gives the salesperson up-to-date access to inventory and customer information. In addition, the staff device serves as a interface for other elements in the service scenario: reading radio frequency identification(RFID) tags that indentify products, staff and customers via a personalized customer card. The device also controls video displays throughout the store.
Technology: Flash, JSP, Java Servlets, Oracle DB