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Job Description
Job Responsibilities:
Crown is looking for a Design Research Manager to play a leading role in surfacing insight primarily via qualitative research to drive new products and services, maintain our pipeline of forward-looking strategic research topics and requests, and develop a high-performing research team doing work in ethnography, UX research, participatory design, and design thinking facilitation. This position is responsible for leading people and projects to develop user, customer and market insight that shapes strategy for products, services, and beyond.
What’s the work of a Design Research Manager?
Play a hands-on role leading research as well as supervising projects led by your direct reports
Apply creative approaches to find, reframe, and communicate insight, including the use of prototyping and other design thinking techniques
Make research come alive for stakeholders using techniques like workshops, diagrams, or visual storytelling that engages them as participants in shaping the results
Identify and scope a portfolio of research projects at varying points on the product development process - from discovery to evaluation
You can:
Build rapport with customers, internal stakeholders, and executive audiences
Collaborate with multidisciplinary teams, sharing wins and successes
Communicate with clarity and poise in person and in writing
Synthesize qualitative and quantitative data to drive to meaningful insights
Use non-linear, design thinking/systems thinking skills and have an aptitude to explore, experiment, iterate, and pivot when necessary
Facilitate groups (large and small) and design engaging workshops that produce results
Articulate the difference between traditional market research and design research
You’re a good fit if:
You’re passionate about shaping new insights and motivated to develop others. You have previous experience with design research-related work in a business environment in-house or with a consulting firm. You are experienced in guiding and mentoring direct reports. Your academic background includes a bachelor's degree in a related field like human-centered design, or business strategy, or a social science like anthropology, psychology or sociology. Valid driver's license, good driving record, and ability to travel frequently (10-20%) including overnight stays and international travel required.
We are Crown Design:
Design is valued at the highest levels of the company, which makes it a rewarding place to be for designers and design researchers. The Design Research team is part of the larger Design organization with a mission to create human-centered innovation and help the company develop fanatically brand-loyal customers. We regularly ask “Why, What if, How might we?” and spend a lot of time with customers – looking deeper to go beyond the obvious and create new ways to surprise and delight. We dream up the future for Crown products and services AND we help make it happen! The Design team at Crown is an integrated part to our product development process and is involved from the fuzzy front end shaping strategic direction, all the way to product launch – ensuring we deliver our vision.
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Crown Equipment – Defining the Future of Material Handling
Related Terms: Design Researcher, Design Strategist, Product Strategist, Research and Insight, Service Design, Business Design, Strategic Marketing, Market Insights
Work Authorization:
Indefinite U.S. work authorized individuals only. Individuals with temporary visas are ineligible. Sponsorship for work authorization, now or in the future, is unavailable.
No agency calls, please.
Compensation and Benefits:
Crown offers an excellent wage and benefits package for full-time employees including Health/Dental/Vision/Prescription Drug Plan, Flexible Benefits Plan, 401K Retirement Savings Plan, Life and Disability Benefits, Paid Parental Leave, Paid Holidays, Paid Vacation, Tuition Reimbursement, and much more.
EO/AA Employer Minorities/Females/Protected Veterans/Disabled