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Job Description
Overview:?
The Egg Collective Account Manager is a highly-motivated and entrepreneurial-minded individual whose priority will be to identify, connect with, and sell Egg Collective products to new and current clientele. This role recognizes the importance of proactive and thoughtful lead generation and outreach in ensuring the growth and sustainability of the company. They will provide exemplary customer service in all interactions, endeavoring to secure long-lasting client relationships.
Key Characteristics:
Exhibit initiative and creative-thinking when it comes to identifying new sales opportunities.
Understand and demonstrate emotional intelligence.
Thrive in a collaborative setting and understand the importance of a team mentality / collective effort to achieve all company goals.
Demonstrate dependability, adaptability, and curiosity.
Approach each day with an entrepreneurial mindset and a drive to serve clients and work as a team with excellence and kindness.
Sales Functions:
Formulate, foster and maintain strong lasting relationships with untapped and current clientele.
Develop a masterful understanding of EC’s brand including but not limited to pricing, products, materials, process, customization and company history.
Strive to achieve sales goals individually and as a team.
Proactively drive sales from untapped markets; Implement innovative ways to identify new clients. Report what’s working and what’s lacking. Formulate plans for change in conjunction with the Sales and Showroom Manager.
Represent Egg’s brand, products, and philosophy externally - visiting design firms, attending industry events, and utilizing all available tools and resources to build relationships and ?network.
Maintain a keen understanding of the evolving luxury design market landscape to identify new sales opportunities and potential holes in the market that EC could fill.
Identify sales tool needs (collateral, sampling, marketing, events, etc.) and work with the Sales and Showroom Manager to procure whatever is needed.
Use sales data to track, analyze and present KPI’s monthly/quarterly/annually.
Identify and understand successes, trends, areas for improvement, and what motivates clients to purchase EC products.
Share knowledge and skills pertaining to the role with team members at all times to continually improve skill sets
Account Management & Customer Care Functions:
Prepare all client proposals and invoices with a keen eye for accuracy and consistency.
Coordinate and communicate effectively with Production teams for custom options and ?pricing.
Maintain a high level of organization in managing communication lifecycles - follow ups, check ins, invoicing etc. Utilize Hubspot for task management.
Work with Production team to track order progress to quickly and effectively keep clients ?informed.
Use EC Sales Operations manual to follow sales protocol including procuring shipping quotes, communicating sales in slack, collecting and updating resale certificates, and working with Production Coordinator.
Exhibit exemplary communication, organizational, and follow-up skills utilizing EC tools - Hubspot, Google Sheets, Slack and finding other tools as needed.
Effectively manage client expectations at all times and getting out in front of potential issues. Strike a balance of acting as an advocate for both the client and EC throughout the order life cycle.
Continually work to update our methods and practices when it comes to account management and report what is lacking to formulate plans for change in conjunction with the Sales and Showroom Manager.
Document, track and share with sales team the procurement of new clients to establish clear lines of understanding and expectations.
Utilize EC’s Customer Service Philosophy and open communication with the Sales and Showroom Manager to help inform decision making and communication with clients; Kill our difficult clients with kindness. ?
Physical Demands:?
Physical requirements include lifting / carrying of up to 25 pounds; visual acuity, speech, and hearing; hand and eye coordination; Subject to sitting, standing, reaching, bending, stooping, squatting and walking to perform the essential functions.
Work Environment:?
This job operates out of the Egg Collective Showroom in Manhattan, NY. Standard hours are Monday through Friday, 10am to 6pm. The Account Manager role is a primarily in-person position.
Pay and Benefits:?
• Paid Company Holidays?
• Paid Sick Leave?
• Paid Time Off?
• Medical, Dental, and Vision Insurance?
• Retirement Plan (401k) with Employer Match