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Analyze and Simplify a Workflow

This Workflow Analysis included:
1. Mapping the Initial Workflow
2. Creating user profiles / user roles
3. Creating user goals
4. Gathering existing pain points
5. Brainstorming and iterating on a new, simplified workflow
6. Stakeholder reviews
7. Usability Tests for UI, more iteration
8. Final Mock-ups. Done!

Cynthia Kamishlian
Senior User Experience Specialist Cambridge, MA