RESEARCH: During development, we made a trip to an Au Zaatar, an Arabic restaurant, in New York City to see how well our system performed for our customers. As with all usability trips, we learned about the strengths and weakness of our product. I assembled a presentation that included live video and audio clips that I later delivered to the product and development team.
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There's always valuable take-aways from usability trips.
MOBILE POS: This a series of screens for the mobile Point of Sale (POS) app used by waiters. Through it, waiters can perform all aspects of their job such as seat guests, place and manage orders, receive notifications from the kitchen and more.
RESERVATIONS: RockSpoon's reservation and seating system would be able to detect it's guests as they enter the restaurant and allow the hostess to personalize their greeting. It would also be able to recommend tables based upon availability and a guest's past seating.
KITCHEN SCREENS: Our usability trips to the restaurant taught us a lot about how cooks work with tickets. For one, usually they multitask and are very busy so they need orders that are readable at a glance. Moreover, they need to see if more than two cooks are working on items separately, and know how long orders have been fired. We made adjustments to our designs with this new data and used some visual tricks to enhance readability like eliminating the amount of color previously used, putting orders in white to enhance contrast and readability and inserting timers on tickets. We also have various versions of the screens to be on a single screen (for more compact kitchens) or on a single larger screen for larger kitchens.
PAYMENT TABLET: In addition to allow customer to pay electronically through the customer app, waiters can take credit card orders on the payment tablet, and allow customers to rate food. Guest ratings get posted to the customer app for others to see.
Once restaurant owners set up their restaurant in our system, they are directed to the RockSpoon marketplace where they can order the devices. I designed a series of screens that include a shopping cart and device shopping pages.
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RockSpoon's Mobile POS
RockSpoon is building a cloud-based restaurant management platform with a dual network of customers: diners and restaurant staff. For diners, it simplifies the ability to find diet-specific food while personalizing the dining experience. While for restaurants, it improves communication efficiency between staff to deliver food more smoothly to the diner and streamlines the overall operations for restaurant owners. The platform contains a suite of tools that handles order processing, customer payment, HR, and restaurant performance analytics.
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