![](https://s3images.coroflot.com/user_files/individual_files/294862_3gJv7CrEbd5K0f0reChwWWF1F.jpg)
Verizon in-store kiosks redesign process:
- Evaluation of current system screens with creative and stakeholder team
- Field research of user experience of kiosks within retail store experience
-Wireframes and finished mockups for key screens
![](https://s3images.coroflot.com/user_files/individual_files/294862_rob1GCg94YoYfZZ8gU5_4aLjQ.png)
Multiple store visits revealed distinct users and user behavior between Wireless and Telecom touchscreens that needed to be accounted for.
![](https://s3images.coroflot.com/user_files/individual_files/294862_eG8NNTazsQjsWkBOM0QbOSZHA.jpg)
Retail Kiosk Store Customization System for different store types (some were Wireless only, and some stores included Telecom products).
![](https://s3images.coroflot.com/user_files/individual_files/294862_Hb6fX61vwcXLvBgjhNg4m4APc.jpg)
Retail Kiosk Homepage
![](https://s3images.coroflot.com/user_files/individual_files/294862_kVhbgVT0ZORdCX_C6IgTUhzLl.png)
Retail Kiosk "Phone Finder" Wireframe
![](https://s3images.coroflot.com/user_files/individual_files/294862_TIlk9Um63DbvuoUVlnCa94PDg.jpg)
Retail Kiosk "Phone Finder" final screen (visual design not mine).
![](https://s3images.coroflot.com/user_files/individual_files/294862_sJinUX8etf_NplKrBQHNinZcw.png)
Retail Kiosk "Plan Builder" Wireframe.
![](https://s3images.coroflot.com/user_files/individual_files/294862_HZUziB8tsFblbEFATZe17Q5xr.jpg)
Retail Kiosk "Plan Builder" final screen (visual design not mine)
![](https://s3images.coroflot.com/user_files/individual_files/294862_SzoL3hU_HdwDFADpGvw8BnZmz.png)
Verizon Internet Section Redesign - Verizon asked R/GA to put marketing and "learn" information on Verizon.com to promote their new FiOS Internet service. I started with a POV about positioning against their DSL product which included some competitive analysis.
![](https://s3images.coroflot.com/user_files/individual_files/294862_JY2OerZqV_CuZGEcLV0EYmo5v.jpg)
Verizon Internet Section Redesign - Verizon asked R/GA to put marketing and "learn" information on Verizon.com to promote their new FiOS Internet service. I started with a POV about positioning against their DSL product which included some competitive analysis.
![](https://s3images.coroflot.com/user_files/individual_files/294862_v3row3rxKftVy5tzOSzHxdCd3.jpg)
Verizon Internet Section Redesign - Verizon asked R/GA to put marketing and "learn" information on Verizon.com to promote their new FiOS Internet service. I started with a POV about positioning against their DSL product which included some competitive analysis.
![](https://s3images.coroflot.com/user_files/individual_files/294862_3KmDXl4wqpFQQ7Su_eNoWVa1j.jpg)
Verizon Internet Section Redesign - Verizon asked R/GA to put marketing and "learn" information on Verizon.com to promote their new FiOS Internet service. I started with a POV about positioning against their DSL product which included some competitive analysis.
![](https://s3images.coroflot.com/user_files/individual_files/294862_A_cx0q_JjK9ODquMjMSbc7FWF.jpg)
Verizon Wireless was moving toward an online self-service model for customers so we were asked to design a plan upgrade interface. Although there were very complicated business rules, the interface adjusted as the user interacted to block or allow possible plan options so users couldn’t make errors.
![](https://s3images.coroflot.com/user_files/individual_files/294862_wAllOfq7nQxrc2BDXVGdYxlzM.png)
VerizonWireless.com Calling Plan Recommender
![](https://s3images.coroflot.com/user_files/individual_files/294862_b8HWoHaWP4s2vaH1by9nTxe3c.png)
VerizonWireless.com Parental Controls - Screen grab of management page for Parental Controls
![](https://s3images.coroflot.com/user_files/individual_files/294862_Xgsa2eoTYlkDu9VPA9Q7xSkgx.png)
VerizonWireless.com Feature Use Cases - Breakdown of specific use cases for a complex UI design project, a recommender for devices and plans for international travel.
![](https://s3images.coroflot.com/user_files/individual_files/294862_DTPvCnraN_K0vra0oieMJ9rYc.jpg)
VZW Enterprise Applications
![](https://s3images.coroflot.com/user_files/individual_files/294862_nA7RgIfKfYRS3LNxyfaDlgWgn.png)
VZW Enterprise Push To Talk Overview
![](https://s3images.coroflot.com/user_files/individual_files/294862_jsZ4zQBbS2TeqTeoUSB2YMRbE.png)
VZW Enterprise Group Messaging UI
![](https://s3images.coroflot.com/user_files/individual_files/294862_OUwtxukXyBDUCLJeZ2EHmKg4M.png)
VZW Enterprise Ringback Tone Management
![](https://s3images.coroflot.com/user_files/individual_files/294862_LEetcLru_8tqGO09KQZWRZz6Z.jpg)
Verizon Business Site Redesign
![](https://s3images.coroflot.com/user_files/individual_files/294862_qIshJ9k6HzJOeK6rAIq_rBeMd.png)
Verizon Medium Business Site Redesign
![](https://s3images.coroflot.com/user_files/individual_files/294862_XklYe6188MLyPKHz8BzIBDRTE.png)
Verizon Medium Business Site Redesign
![](https://s3images.coroflot.com/user_files/individual_files/294862_RMGQQR3FmDZLpPGhdeni2Gf8x.png)
Verizon Medium Business Sitemap
![](https://s3images.coroflot.com/user_files/individual_files/294862_FhQDL7GdXSh7wyNow_RKSKvdV.png)
Verizon Medium Business Site Homepage
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