Airport Security redesign - Our team used guided storytelling and secondary studies to determine the pain points in the airport security experience. We concluded the following feelings crippled the experience for users both workers and travelers; confusion, congestion, lack of info, sensory overload, time awareness. Here are a few examples of our solutions.
Airport Security redesign - Our team used guided storytelling and secondary studies to determine the pain points in the airport security experience. We concluded the following feelings crippled the experience for users both workers and travelers; confusion, congestion, lack of info, sensory overload, time awareness. Here are a few examples of our solutions.
Airport Security redesign - Our team used guided storytelling and secondary studies to determine the pain points in the airport security experience. We concluded the following feelings crippled the experience for users both workers and travelers; confusion, congestion, lack of info, sensory overload, time awareness. Here are a few examples of our solutions.
Airport Security redesign - Our team used guided storytelling and secondary studies to determine the pain points in the airport security experience. We concluded the following feelings crippled the experience for users both workers and travelers; confusion, congestion, lack of info, sensory overload, time awareness. Here are a few examples of our solutions.
Airport Security redesign - Our team used guided storytelling and secondary studies to determine the pain points in the airport security experience. We concluded the following feelings crippled the experience for users both workers and travelers; confusion, congestion, lack of info, sensory overload, time awareness. Here are a few examples of our solutions.
Airport Security redesign - Our team used guided storytelling and secondary studies to determine the pain points in the airport security experience. We concluded the following feelings crippled the experience for users both workers and travelers; confusion, congestion, lack of info, sensory overload, time awareness. Here are a few examples of our solutions.
Airport Security redesign - Our team used guided storytelling and secondary studies to determine the pain points in the airport security experience. We concluded the following feelings crippled the experience for users both workers and travelers; confusion, congestion, lack of info, sensory overload, time awareness. Here are a few examples of our solutions.
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Pittsburgh Airport TSA redesign
Melissa Cliver
Design Researcher and Strategist San Francisco, CA