![](https://s3images.coroflot.com/user_files/individual_files/538717_ro0h7d2kjr8b62evbzzcpz8qw.png)
System Architecture and Communication Interface
![](https://s3images.coroflot.com/user_files/individual_files/538717_st0kd_e3grr6ckdrgjrqojesn.png)
Call Tree
![](https://s3images.coroflot.com/user_files/individual_files/538717_ixx9k3d6vwc2w7lb4mxhvzqyf.png)
CTI Softphone was integrated to the CRM application.
![](https://s3images.coroflot.com/user_files/individual_files/538717_8epwxv6inhgn2mzl8ymazvziu.png)
Call Traffic Report designed for Brac Bank
![](https://s3images.coroflot.com/user_files/individual_files/538717_rxuvexgthma7z92s9lh_xpven.png)
Sample CRM Screen providing information to Agents about the Banking Customer when a call is routed to the agent.
![](https://s3images.coroflot.com/user_files/individual_files/538717_nbq2g_k4nhfihe3zsbkpqcnus.png)
Custom Report - Detailed Call Activity Report designed for Brac Bank
![](https://s3images.coroflot.com/user_files/individual_files/538717_wc3_gd06qdcmikjfz4exei_cf.png)
Custom Reports - Request For Statement. This report gives details of the Request for Statement by Fax/Post as requested by a banking customer on IVR (Interactive Voice Response system).
![](https://s3images.coroflot.com/user_files/individual_files/538717_yx6aiyinayqawbfcpstag_kas.png)
Custom Reports - Fund Transfer. This Report gives details of the Fund Transfer request placed by banking customers using the IVR.
![](https://s3images.coroflot.com/user_files/individual_files/538717_kwseuv9paxtay_wyzvncaxj2m.png)
Custom Reports - Utility Bill Payments. This report gives details of Utility Bill Payments done using the IVR.
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