![](https://s3images.coroflot.com/user_files/individual_files/538717_rayrqdjzv9obwxc_3wovdf3rw.png)
Universal Business Rules that will be applied to the Self Service Application
![](https://s3images.coroflot.com/user_files/individual_files/538717_aslvxeuyhqxqbjtisfwuol453.png)
Snapshot of the Call Flow when a user dials in the Austin Energy Contact Center number.
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